Privacy Policy

TaskForce Tickets ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

As a legal services provider, we are also bound by the Tennessee Rules of Professional Conduct regarding client confidentiality, which provide additional protections beyond those described in this policy.

1. INFORMATION WE COLLECT

Personal Identifiers

• Full legal name
• Mailing address
• Phone number
• Email address

Driver's License Information

• Driver's license number (stored encrypted, displayed masked)
• License expiration date
• License class and endorsements
• Date of birth
• Address as shown on license

Traffic Citation Information

• Citation number
• Court date and location
• Violation type and statute numbers
• Officer name and badge number
• Location and date of violation
• Fine amount

Vehicle Information

• Vehicle make, model, and year
• License plate number
• VIN (if provided on supporting documents)
• Insurance policy information

Payment Information

Payment information (credit card numbers, billing addresses) is collected and processed directly by our payment processor, Stripe. We do not store complete payment card information on our servers. We receive only a confirmation of payment and the last four digits of your card for reference.

Technical Information

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on site
• Referring website

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

Case Evaluation and Processing

• Review your traffic citation and determine eligibility for our services
• Verify your identity and driver's license status
• Prepare for court appearances on your behalf
• Communicate with courts and prosecutors regarding your case

Client Communication

• Send confirmation of your submission
• Notify you of case acceptance or rejection
• Request additional information or documents when needed
• Inform you of case outcomes and next steps

Payment Processing

• Process payments for services rendered
• Issue refunds under our money-back guarantee
• Maintain financial records as required by law

Service Improvement

• Analyze case outcomes to improve our services
• Identify trends in traffic enforcement for client benefit
• Improve website functionality and user experience
• Internal analytics using aggregated, de-identified data

3. DOCUMENT PROCESSING AND OCR

When you upload documents to our Service, we use optical character recognition (OCR) technology to extract text and data from your images. This allows us to:

• Automatically populate case information fields
• Verify consistency of information across documents
• Expedite case review and processing

OCR Processing: Document processing currently occurs client-side using Tesseract.js technology. This means initial text extraction happens in your browser before documents are uploaded. Extracted data is then stored in our secure database.

Original documents are retained only as long as necessary for case processing and quality assurance, as detailed in our Data Retention section below.

4. DATA SECURITY

We implement comprehensive security measures to protect your personal information:

Encryption

• At Rest: All documents and sensitive data are encrypted using AES-256 encryption
• In Transit: All data transmitted to and from our servers is protected using TLS 1.3 encryption
• Sensitive Fields: Driver's license numbers and other PII are encrypted at the field level in our database

Access Controls

• Access to personal information is limited to authorized personnel on a need-to-know basis
• All staff with data access undergo background checks and confidentiality training
• Multi-factor authentication required for administrative access
• Access logs maintained and regularly audited

Infrastructure Security

• Data hosted on Supabase with SOC 2 Type II compliance
• Regular security audits and vulnerability assessments
• Automatic security patches and updates
• Geographic data residency in the United States

5. DATA RETENTION AND DELETION

Automatic Deletion

We run automated processes to permanently delete original uploaded documents according to the schedule above. Deletion is irreversible. Before deletion occurs, extracted data necessary for legal and accounting purposes is retained in accordance with professional responsibility requirements and tax law.

Your Deletion Rights

You may request deletion of your personal information at any time by contacting us. However, we may be required to retain certain information for legal compliance, professional responsibility obligations, or legitimate business purposes. We will inform you if we cannot fully comply with a deletion request and explain the reasons.

6. INFORMATION SHARING

We may share your information only in the following circumstances:

Court Systems and Legal Proceedings

As your legal representative, we will communicate with courts, prosecutors, and other parties as necessary to represent you. This is inherent to the legal services we provide and is authorized by your retention of our services.

Service Providers

We work with the following service providers who may have access to your information:

• Stripe: Payment processing. Stripe's privacy policy applies to payment information.
• Supabase: Secure data storage and hosting.
• Resend: Email delivery services.

All service providers are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.

Legal Requirements

We may disclose your information if required by law, court order, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

7. YOUR RIGHTS

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request your data in a portable, machine-readable format
• Opt-Out: Opt out of marketing communications at any time

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to verified requests within 45 days. We may request additional information to verify your identity before processing your request.

8. THIRD-PARTY SERVICES

Our Service integrates with or links to third-party services. Each has its own privacy practices:

• Stripe: For payment processing. See Stripe's Privacy Policy
• Google: If you leave a review. See Google's Privacy Policy

We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies before providing them with your information.

9. CHILDREN'S PRIVACY

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have collected information from a child under 18, please contact us immediately.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be posted to this page with an updated effective date. If we make material changes to how we treat your personal information, we will notify you by email (if we have your email address) and/or by posting a prominent notice on our website.

Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

11. CONTACT US

For questions about this Privacy Policy or our data practices, please contact us at:

12. TENNESSEE-SPECIFIC DISCLOSURES

This Privacy Policy is designed to comply with the Tennessee Consumer Protection Act and other applicable Tennessee privacy laws. Tennessee residents have specific rights regarding their personal information as outlined in Section 7 above.

Additionally, as a Tennessee legal services provider, we are bound by the attorney-client privilege and the Tennessee Rules of Professional Conduct regarding client confidentiality. These professional obligations provide protections that may exceed those required by general privacy laws.